Auralog Education Manuel Page 1

Auralog Inc.  3710 E. University Drive  Phoenix  AZ  85034  888.388.3535 Technical Support ManualCommon Technical Problems

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 4. Enable “Automatic prompting for ActiveX controls”5. Click on OK bu

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 10. You should now see an ActiveX prompt similar to the one below. Cl

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Upon success, you should see the following screen: Click Close to con

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Auralog Components Stuck in a Loop TIP: MUST BE DONE WITH ADMINISTRAT

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 The components are actually installed but the software does not know

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Double click on the RecoConfig.exe program and select the checkbox, ‘

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Black Screen Please note: This only applies to older versions of TEL

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Speech Recognition Troubleshooting Tips Follow these steps If your vo

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 - Click on the « Record » button (button with red dot) and then spea

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Step 3: Adjust the RecoConfig Utility- Click on Start > Run - I

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 TELL ME MORE® Recommended System Configuration Recommended configurat

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 - In « RecoConfig », change the speech recognition parameters like b

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 4. Adjust the volume settings:- From Sound Recorder click on « Edit

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 - Check if « Mic Volume » is selected and if the volume level is hig

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Speech Recognition Install Options In order to facilitate an efficien

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Tool Bars & Pop-Up Blockers Toolbars such as the Google Toolbar a

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Windows XP Popup Blocker Using Internet Explorer x To disable1. Open

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 AOL Toolbar x To disable1. Click Settings on the AOL toolbar.2. Click

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Firefoxx To disable1. Open the Options window in Firefox. 2. Click

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 McAfee Internet Security 1. point to McAfee Pop-Up Blocker2. deselect

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 PopUpCopAnother popular Pop-Up Blocker, this software is also designe

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 IndexContentsRecommended configuration for an online student worksta

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Click on the button ‘Change security settings’. The button is on the

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Click on ‘Computer Test’ to confirm that TELL ME MORE is unblocked.

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Norton AntiSpam and Norton Internet Security 2005 And 2006 1. Norton

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 4. Click Pop-Ups Blocking -> Turn off.5. It should now look like

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 For more information you can visit: SymantecSupportSiteRemember that

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 For more information you can visit: SymantecSupportSiteRemember that

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Viewpoint Toolbar Viewpoint Toolbar is often inadvertently installed

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Yahoo ToolbarProbably the most popular toolbar, this program allows s

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Progress Bar Stuck At 99% Step 1: If any of the progress bars get stu

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Step 3: Click the Delete button.

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Pop-Up Blockers TELL ME MORE™ online uses Pop-Ups to launch the comp

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Step 4: Select Delete files and Delete cookies.Note: These items cann

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 *If the progress bar remains stuck at 99%, close TELL ME MORE™ and fo

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Step 8: Delete the cache9 folder, close the window, and restart TELL

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Activities Show X’s Does your screen look like this with x’s on speec

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Return to this screen (the student portal). Select “click here” on th

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Then click continue. You may also need to run ActiveX here. Right c

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Next the screen will show the progress of the installation. When all

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 How to Take a Screen ShotSometimes it is necessary to submit a screen

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 You can select ‘Pop-up Blocker Settings’ and add the website as a si

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 Internet Explorer ActiveX Settings In some cases, Internet Explorer m

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 1. Click on Tools>Internet Options

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 2. Click on Security Tab and then Custom Level button.

Auralog Inc.  3710 E. University Drive #1  Phoenix  AZ  85034  888.388.3535 3. Enable “Allow previously unused ActiveX controls to run without pr